"Feedback is a process in which information about the past or the present influences the same phenomenon in the present or future."
It is our new years resolution for 2014 to make bigger efforts to capture feedback and more importantly act upon the feedback we receive. We will update our Blog and Feedback page on a regular basis with any changes that we introduce to keep all our clients informed.
ALL FEEDBACK IS KEPT CONFIDENTIAL. WHEN YOU CLICK THE SUBMIT BUTTON BELOW, THE COMMENTS WILL NOT BE MADE PUBLIC AND WILL BE REVIEWED BY MANAGEMENT ONLY TO IMPROVE OUR SERVICE. THANK YOU.
Changes introduced as an outcome of us listening to client feedback
1) Many clients use to struggle to get to us when we were opening the clinic at 2pm as it was time to pick up kids from school soon after and this would lead to a rushed service. So as an outcome, we extended our opening hours and are now open from 1pm which allows clients to come before the school time or lunch time and more importantly allowing us to provide a no rush service.